Legal documents · E-shop
Online Store Terms and Conditions
2. General Provisions
These general terms and conditions (hereinafter the “terms and conditions”) are issued under Section 1751 et seq. of Act No. 89/2012 Coll., the Civil Code (hereinafter the “Civil Code”).
These terms and conditions govern the mutual rights and obligations of the parties arising in connection with or on the basis of a purchase contract concluded between the seller and another natural or legal person (hereinafter the “buyer”) through the seller’s online store.
If the buyer is a consumer under Section 419 of Act No. 89/2012 Coll., relationships not governed by these contractual terms are governed by Act No. 89/2012 Coll. If the buyer acts, when ordering / purchasing goods, within their business activity or within their independent exercise of a profession, relationships not governed by these contractual terms are governed by Act No. 89/2012 Coll., whereby the provisions of Sections 2158 – 2174 do not apply.
The provisions of the terms and conditions are an integral part of the purchase contract. Divergent arrangements in the purchase contract take precedence over the provisions of these terms and conditions.
These terms and conditions and the purchase contract are concluded in the Czech language.
3. Information about Goods and Conclusion of the Purchase Contract
The subject of the purchase contract is the goods specified in the buyer’s binding order. The seller undertakes to deliver to the buyer goods in a condition in accordance with the specification, as per the stated description.
The web interface of the store contains a list of goods offered by the seller for sale, including the prices of individual offered goods. The prices of the offered goods are stated inclusive of all related fees, excluding delivery costs. The offer to sell goods and the prices of these goods remain valid while displayed in the web interface of the store. This provision does not limit the seller’s ability to conclude a purchase contract under individually agreed conditions. All offers to sell goods placed in the web interface of the store are non-binding and the seller is not obliged to conclude a purchase contract regarding these goods.
The web interface of the store also contains information about the costs associated with delivery of the goods — www.aurea.cz/doprava-a-platba/.
The buyer places an order through their customer account if they have previously registered in the online store, or by completing the order form without registration.
The order form contains in particular information about the ordered goods, the method of payment and the costs associated with delivery of the goods.
Before sending the order to the seller, the buyer is allowed to check and change the data they entered in the order. The buyer sends the order to the seller by clicking the “Order with obligation to pay” button. By sending the order, the buyer also agrees to the terms and conditions and the privacy policy. After the order is sent, all information will be sent to the seller. The buyer is liable for the correctness of the data provided. To the stated e-mail address the buyer will receive, no later than the following working day, an e-mail with information about the order. The contractual relationship between the seller and the buyer arises by sending information about acceptance of the order and confirmation of the method of payment and delivery, which the seller sends to the buyer by e-mail to the address they provided.
The seller is always entitled, depending on the character of the order (quantity of goods, amount of the purchase price, expected transport costs), to ask the buyer for additional confirmation of the order (for example in writing or by telephone).
4. Photographs of the Goods Sold
Photographs of the goods sold are authentic unless stated otherwise. Illustrative images are used only for modern identical machine-struck coins (e.g. the ducat of Franz Joseph I, year 1915, or e.g. commemorative coins of Czechoslovakia, the Czechoslovak Socialist Republic, the Czech Republic, modern investment gold and silver coins, etc.), or modern banknotes in UNC condition.
5. Quality of Goods
All modern coins and medals we sell, issued in Proof or standard quality, are in perfect condition; any minor defects are stated in the description. It is likewise stated whether a coin or medal does or does not have an étui and a certificate.
Other old coins and medals are in the condition you see in the image; less visible defects are described in the description (e.g. edge knocks, traces of a suspension loop, etc.). Wear corresponding to age and preservation (e.g. minor hairlines) is not stated in the description.
Banknotes are in the condition visible in the image; the description additionally states the grade of preservation in the standard manner.
6. Purchase Rules
The seller has the right to refuse an order if the buyer repeatedly fails to fulfil their obligation to take over the goods and pay the purchase price. The seller has the right to withdraw from the purchase contract (binding order) if performance becomes impossible and no new performance is agreed with the buyer. The buyer is obliged to take over the ordered goods and pay the total price, including any postage. The customer is made aware of the final price while completing the order, before its binding confirmation.
7. Customer Account
On the basis of the buyer’s registration carried out in the online store, the buyer can access their customer account. From their customer account the buyer can order goods. The buyer can also order goods without registration.
When registering for a customer account and when ordering goods, the buyer is obliged to provide all data correctly and truthfully. The buyer is obliged to update the data given in the user account upon any change. The data given by the buyer in the customer account and when ordering goods are considered correct by the seller.
Access to the customer account is secured by a username and password. The buyer is obliged to maintain confidentiality regarding the information necessary to access their customer account. The seller bears no liability for any misuse of the customer account by third parties.
The buyer is not entitled to allow the use of the customer account by third parties.
The seller may cancel the user account, in particular if the buyer no longer uses their user account for a longer period, or if the buyer breaches their obligations under the purchase contract or these terms and conditions.
The buyer acknowledges that the user account may not be available continuously, in particular with regard to necessary maintenance of the seller’s hardware and software equipment, or necessary maintenance of the hardware and software equipment of third parties.
8. Price of Goods and Payment Terms
Together with the price of the goods, the buyer is obliged to pay the seller also the costs associated with packaging and delivery of the goods. Unless expressly stated otherwise, the purchase price is hereinafter understood to include the costs associated with delivery of the goods.
In the case of cashless payment, the due date is 5 days from acceptance of the order by the seller. The buyer’s obligation to pay the purchase price is fulfilled at the moment the relevant amount is credited to the seller’s account.
In the case of payment on personal collection, the deadline for collecting the order is 10 days from acceptance of the order by the seller. After payment is received, the order will be handed over to the buyer.
In the case of non-payment within the above deadlines, the seller is entitled to cancel the order, unless mutually agreed otherwise.
Any discounts on the price of goods provided by the seller to the buyer cannot be combined with each other.
All prices in the online store are inclusive of VAT. AUREA Numis s.r.o. is not a VAT payer.
9. Transport of Goods and Export Permits
The method of delivery and payment of the purchase price of the goods is determined by the seller, unless otherwise stated in the purchase contract. If the method of transport is agreed at the buyer’s request, the buyer bears the risk and any additional costs associated with this method of transport.
If, for reasons on the buyer’s side, it is necessary to deliver the goods repeatedly or in a manner other than stated in the order, the buyer is obliged to pay the costs associated with the repeated delivery of the goods, or the costs associated with another method of delivery.
If the buyer does not take over a shipment sent as cash on delivery and the shipment is returned, the buyer is obliged to pay the costs associated with delivery.
The seller considers its obligation to hand over the goods fulfilled at the moment it hands the goods to the first carrier for transport to the buyer (Section 2090(1) of the Civil Code), unless agreed otherwise by the parties.
From the moment the goods are handed by the seller to the carrier for transport to the buyer, the buyer bears the risk of accidental damage or loss of the goods. This also includes cases where the goods suffer damage during transport if it occurs after handover to the carrier.
If the method of transport is agreed on the basis of the buyer’s special request, whether it concerns the choice of carrier or a special method and routes of transport, the buyer also bears any increased risks or additional costs associated with this method of transport.
Upon taking over the shipment from the carrier, the buyer is obliged to check the integrity of the packaging and, in the case of any obvious damage or signs of unauthorised interference with the shipment, to report it immediately to the carrier and at the same time to the seller. If damage to the packaging is detected suggesting that the shipment has been opened without authorisation, the buyer has the right not to take over the shipment from the carrier. By signing the delivery note or other transport document, the buyer confirms that the shipment and its packaging met all visual requirements upon takeover, and in such a case a complaint about damage to the packaging after takeover cannot be made with a demonstrably signed document.
Further rights and obligations of the parties in the transport of goods may be governed by the seller’s delivery terms.
Postage and packing is stated here — www.aurea.cz/doprava-a-platba/.
The dispatch time is no later than 5 days from receipt of payment, unless agreed otherwise.
The subject of sale may be items declared a cultural monument under Act No. 20/1987 Coll., on state monument care, as amended (the “Monument Care Act”), or proposed as a cultural monument.
For the export of a cultural monument abroad, under Act No. 71/1994 Coll., on the sale and export of objects of cultural value, as amended, it is necessary to meet the conditions stipulated by this Act, in particular to obtain the prior consent of the competent authorities. These items may be exported from the Czech Republic only upon presentation of an official certificate that they are not declared a cultural monument and are not part of a set declared a cultural monument under the Monument Care Act.
If the subject of sale is a collection or individual collection items registered in the central register of collections of a museum nature kept by the Ministry of Culture of the Czech Republic, they may be handled only under the conditions stipulated by Act No. 122/2000 Coll., on the protection of collections of a museum nature, as amended.
The buyer is responsible for meeting the requirements of the above-mentioned legal regulations after personal takeover of the object of sale or before its dispatch under Article II.
In the case of an intention to export the object of sale abroad, the buyer is obliged to ensure in advance compliance with the requirements of the relevant legal regulations, in particular the regulations stated in Article V of these terms and conditions, and the obtaining of the relevant consents, and is responsible for the payment of the relevant taxes, duties and fees.
10. Withdrawal from the Contract
A buyer who concluded the purchase contract outside their business activity as a consumer has the right to withdraw from the purchase contract.
The period for withdrawal from the contract is 14 days from the day of taking over the goods; from the day of taking over the last delivery of goods, if the subject of the contract is several kinds of goods or the delivery of several parts; from the day of taking over the first delivery of goods, if the subject of the contract is a regular repeated delivery of goods.
Among other things, the buyer cannot withdraw from the purchase contract:
- if the product was marked “non-returnable”, in which case there is no right of withdrawal,
- for a delivery of goods or a service whose price depends on fluctuations of the financial market independently of the seller’s will and which may occur during the withdrawal period,
- for a delivery of goods adjusted according to the buyer’s wishes or for their person (Section 1837(d) of the Civil Code). This also applies to bespoke certificates of authenticity for specific goods — for this reason the certificate fee is non-refundable, even if the goods themselves are returned,
- for a delivery of goods in a sealed package which the buyer has removed from the package,
- in other cases stated in Section 1837 of the Civil Code.
In the case of personal takeover of goods at the seller’s registered office, the possibility of withdrawal from the contract is thereby cancelled.
The buyer sends the withdrawal from the purchase contract to the e-mail or delivery address of the seller stated in these terms and conditions. In the withdrawal they state the order number, the reason for withdrawal and the account number for the refund. Withdrawal can also be arranged in person at the address of the premises. The seller will confirm receipt to the buyer without delay.
A buyer who has withdrawn from the contract is obliged to return the goods to the seller within 14 days of withdrawal from the contract. The costs associated with returning the goods to the seller are borne by the buyer.
If the buyer withdraws from the contract, the seller will return to them without delay, but no later than 30 days from withdrawal from the contract, all funds including delivery costs received from the buyer, in the same manner.
If the buyer withdraws from the purchase contract, the seller is not obliged to return the received funds to the buyer before the buyer hands the goods back.
The buyer must return the goods to the seller undamaged, unworn and unsoiled and in the original packaging. The seller is entitled to unilaterally set off a claim for compensation for damage to the goods against the buyer’s claim for the refund of the purchase price.
The seller is entitled to withdraw from the purchase contract due to stock being sold out, unavailability of the goods, or when the manufacturer, importer or supplier of the goods has discontinued production or import of the goods. The seller will inform the buyer without delay via the e-mail address stated in the order and will return, within 30 days of the notice of withdrawal from the purchase contract, all funds including delivery costs received from the buyer under the contract, in the same manner, or in a manner determined by the buyer.
11. Rights from Defective Performance and Warranty
The rights and obligations of the parties concerning rights from defective performance are governed by Act No. 89/2012 Coll., specifically Sections 2099 – 2112. The seller is liable to the buyer that the sold item is in conformity with the purchase contract, in particular that it is free of defects. Conformity with the purchase contract means that the sold item has the quality and useful properties required by the contract, described by the seller, the manufacturer or their representative, or expected on the basis of advertising carried out by them, or the quality and useful properties usual for an item of such a kind, that it complies with the requirements of legal regulations, and is in the corresponding quantity, measure or weight.
If the item is not in conformity with the purchase contract upon takeover by the buyer (the “conflict with the purchase contract”), the buyer has the right to have the seller bring the item, free of charge and without undue delay, into a condition corresponding to the purchase contract, either by replacement of the item or its repair as requested by the buyer; if such a procedure is not possible, the buyer may request a reasonable discount on the price of the item or withdraw from the contract. This does not apply if the buyer knew of the conflict with the purchase contract before taking over the item or caused the conflict themselves.
In the case of a remediable defect (the “warranty repair”), the buyer is entitled to its removal without undue delay. If this is not disproportionate given the nature of the defect, the buyer may request a replacement of the item, or, if the defect concerns only a part of the item, replacement of the part. If such a procedure is not possible, the buyer may request a reasonable discount on the price or withdraw from the contract. In the case of an irremediable defect preventing the item from being properly used as an item without a defect, the buyer has the right to a replacement of the item or may withdraw from the contract. The buyer has the same rights in the case of remediable defects if the buyer cannot properly use the item due to the recurrence of the defect after repair or due to a larger number of defects. In the case of other irremediable defects, if the buyer does not request a replacement of the item, the buyer has the right to a reasonable discount on the price of the item or may withdraw from the contract.
The seller is obliged to accept a complaint at the premises at the store address. Handing over the material for a complaint is possible either in person or by sending it to the address of the premises. Shipments sent as cash on delivery will not be accepted. The seller is obliged to issue the buyer a written confirmation of when the buyer exercised the right, what the content of the complaint is and what manner of handling the complaint the buyer requests, as well as confirmation of the date and manner of handling the complaint, including confirmation of the repair carried out and its duration, or a written justification for rejecting the complaint.
The seller or an employee authorised by them may decide on the complaint immediately or within the statutory period of 30 days from the day the complaint is filed, unless the seller agrees a longer period with the buyer. The fruitless expiry of this period is considered a material breach of contract and the buyer has the right to withdraw from the purchase contract.
The seller will inform the buyer in writing of the result of the complaint.
The buyer is not entitled to a right from defective performance if the buyer knew before taking over the item that the item has a defect, or if the buyer caused the defect themselves.
In the case of a justified complaint, the buyer has the right to reimbursement of the purposefully incurred costs arising in connection with exercising the complaint. The buyer may exercise this right with the seller within one month after the expiry of the warranty period; otherwise the court need not grant it.
The rights and obligations of the parties regarding rights from defective performance are governed by Sections 1914 to 1925, 2099 to 2117 and 2161 to 2174 of the Civil Code and Act No. 634/1992 Coll., on consumer protection.
The warranty period runs from the date of takeover of the goods by the buyer.
12. Other Rights and Obligations of the Parties
The buyer acquires ownership of the goods by paying the full purchase price of the goods.
The buyer acknowledges that the software and other components forming the web interface of the store (including photographs of the offered goods) are protected by copyright. The buyer undertakes not to carry out any activity that could allow them or third parties to interfere with or use, without authorisation, the software or other components forming the web interface of the store.
When using the web interface of the store, the buyer is not entitled to use mechanisms, software or other procedures that could have a negative impact on the operation of the web interface of the store. The web interface of the store may be used only to an extent that is not to the detriment of the rights of the seller’s other customers and that is in accordance with its purpose.
The buyer acknowledges that the seller bears no liability for errors arising as a result of third-party interference with the website or as a result of using the website contrary to its purpose.
13. Personal Data
All information the buyer provides when cooperating with the seller is confidential and will be treated as such. Unless the buyer gives the seller written permission, the seller will not use data about the buyer in any way other than for the purpose of performing the contract, except for the e-mail address, to which commercial communications may be sent, as this procedure is permitted by law unless expressly refused. Such communications may relate only to similar or related goods and can be unsubscribed from at any time in a simple manner (by sending a letter, an e-mail or by clicking on a link in the commercial communication). For this purpose the e-mail address will be retained for 3 years from the conclusion of the last contract between the parties.
The seller processes the buyer’s personal data in accordance with the GDPR. All information provided by the customer is protected against misuse. It is not provided to other entities, cannot be the subject of trade, and its use is in conformity with the letter of the personal data protection act. The customer also has the right to cancel their registration in the system at any time, and the trader must not further address them or handle their personal data in any way.
The user agrees to the sending of information related to the goods, services or business of the operator to the user’s electronic address and further agrees to the sending of commercial communications of the operator to the user’s electronic address. The operator fulfils its information obligation towards the user within the meaning of Article 13 of the GDPR related to the processing of the buyer’s personal data for the purposes of sending commercial communications through a separate document.
The buyer has the right to access their personal data, to have it corrected, erased, to restriction of processing, and the right to lodge a complaint with the supervisory authority.
14. Personal Data Protection
All information provided by the customer is protected against misuse. It is not provided to other entities, cannot be the subject of trade, and its use is in conformity with the letter of the personal data protection act. The customer also has the right to cancel their registration in the system at any time, and the trader must not further address them or handle their personal data in any way.
The user agrees to the sending of information related to the goods, services or business of the operator to the user’s electronic address and further agrees to the sending of commercial communications of the operator to the user’s electronic address. The operator fulfils its information obligation towards the user within the meaning of Article 13 of the GDPR related to the processing of the buyer’s personal data for the purposes of sending commercial communications through a separate document.
16. Out-of-Court Dispute Resolution
The following are competent for the out-of-court resolution of consumer disputes from the purchase contract:
- the Czech Trade Inspection Authority, registered office Štěpánská 567/15, 120 00 Prague 2, Company ID 000 20 869, website: adr.coi.cz/cs.
- the Online Dispute Resolution platform located at the website ec.europa.eu/consumers/odr may be used for resolving disputes between the seller and the buyer from the purchase contract.
- the European Consumer Centre Czech Republic, with registered office at Štěpánská 567/15, 120 00 Prague 2, website: www.evropskyspotrebitel.cz — a contact point under Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes.
The seller is authorised to sell goods on the basis of a trade licence. Trade inspection is carried out within its competence by the relevant trade licensing office. The Czech Trade Inspection Authority carries out, within a defined scope, among other things supervision of compliance with Act No. 634/1992 Coll., on consumer protection.
17. Consignment Sale
The seller also provides a consignment sale service. In a consignment sale, the seller, on the basis of a contract with the consignor (customer), arranges the sale of goods owned by the consignor. The conditions of consignment sale are governed by the relevant provisions of the Civil Code and other generally binding legal regulations.
All particulars concerning the consignment sale, including the seller’s commission, are specified in the contract concluded between the seller and the consignor. The seller reserves the right to refuse goods for sale on consignment if they do not meet its internal criteria or are contrary to applicable legal regulations.
The consignor is responsible for the truthfulness and completeness of the information about the goods they provide to the seller for sale on consignment, and undertakes to provide all the necessary documents related to the offered goods.
18. Pricing Errors and Technical Errors
The seller reserves the right to cancel an order or withdraw from the purchase contract if the price stated for the goods was clearly set incorrectly, does not correspond to the usual market price, or arose due to a technical error (for example a system bug or incorrect currency conversion). In such a case the seller promptly informs the buyer of the cancellation and refunds any payments made in the same way they were received, no later than 14 days from the notice of cancellation.
19. Final Provisions
All arrangements between the seller and the buyer are governed by the legal order of the Czech Republic. If the relationship established by the purchase contract contains an international element, the parties agree that the relationship is governed by the law of the Czech Republic. This does not affect the consumer’s rights arising from generally binding legal regulations.
In relation to the buyer, the seller is not bound by any codes of conduct within the meaning of Section 1826(1)(e) of the Civil Code.
All rights to the seller’s website, in particular the copyright in the content, including the page layout, photos, films, graphics, trademarks, logos and other content and elements, belong to the seller. It is prohibited to copy, modify or otherwise use the website or part of it without the seller’s consent.
The seller bears no liability for errors arising as a result of third-party interference with the online store or as a result of its use contrary to its purpose. When using the online store, the buyer must not use procedures that could have a negative impact on its operation and must not carry out any activity that could allow them or third parties to interfere with or use, without authorisation, the software or other components forming the online store, or to use the online store or parts of it or the software in a manner that would be contrary to its purpose.
The buyer hereby assumes the risk of a change of circumstances within the meaning of Section 1765(2) of the Civil Code.
The seller may change or supplement the wording of the terms and conditions. This provision does not affect the rights and obligations arising during the period of effectiveness of the previous wording of the terms and conditions.